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Don Nicholas, Kim Mateus, and Amanda MacArthur

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Amanda MacArthur and
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Place Online Order Forms on the Bottom of Every Content Page

How magazine publishers are doubling and tripling print subscription orders by putting online order forms known as OFIEs (Order Form in Editorial) on every website page.

Executive Summary

  • Understand how to make simple online order forms your largest source
  • See how three very different publishers have implemented online order forms
  • How online order forms are changing the way publishers deploy content

In the past few months, I've seen results from three different magazine publishers that have each literally turned their source mix on its head. For each of them, a simple online order form that costs them almost nothing has rocketed their website to the top of their print publication's source list. The website design trick is called an OFIE or Order Form in Editorial.

Problem: Most magazine websites are a mess. The editorial, advertising, circulation and technology groups don't share well. And if there's even the most modest advertising sales effort, "house-ads" for magazine subscriptions are overwhelmed by third party banners. The subscribe buttons and persistent navigation do an OK job, but in the end, just don't get much play considering the volume of targeted traffic some sites see.

Opportunity: The publisher of a 400,000 circulation special-interest consumer magazine was generating about 25,000 new net paid magazine subscription per year from a website with about 3.5 million unique monthly visitors. Her Circulation Director proposed putting an online order form that looked like a subscription blow-in card on the bottom of every page of the website that held content: the home page, search pages, index pages and of course, article pages. The online order form or OFIE would be placed below everything but the page footer, a position that no advertiser wanted. Other than the time to develop the creative and link the order forms, there would be no significant ongoing cost to run thousands of OFIEs. The orders would, in effect, be free.

Results: After 14 months, total online order form volume is projected to be 80,000 or more for 2005, or slightly more than triple the volume with traffic up about 15 percent year over year. That's an increase of about 55,000 net subscriptions per year. This publisher's website is now her largest source of print subscriptions.

Bonus: Adding more content pages creates more page views which drives more website advertising revenue and more print subscriptions.

Lesson: We have only begun to figure out how to use the Internet generate revenue. The publisher in this case and others we've talked with make all the content from their print magazines available online—for free. In fact, all these publishers generate hundreds to thousands of new content pages each month, making the current issue just a tiny fraction of the content available at the site. The sheer volume of online content they publish makes the strategy of having online order forms on the bottom of every page a winner.

Mequoda Library Members Only: For more information about website usability testing visit the Website Design for Publishers and Authors TOC page.

Recent Mequoda Daily Website Design Tips

COMMENTS

This is for free content.

Do you have examples of paid content as well?

Sean http://www.psychotactics.com

Comment by: Sean D | August 19, 2005

Actually these are all paid offers for print magazines. They are "bill me later" offers with the right to cancel when the bill is sent. I've seen also have an option to pay now by credit card and receive a free gift, extra issues or a discount.

Based on data I've seen from publishers using OFIEs:

- On average about 15 to 20 percent pay by credit card - Another 15 to 20 percent pay the bill - The balance cancel or don't respond to billing at all - Total pay-up is thus 30 to 40 percent of gross orders

BTW: All the numbers in the case are for net paid orders.

I continue to look for a website using OFIEs for a paid credit card only offer. If anyone finds one, please post the URL. :)

Don

Comment by: Don N | August 19, 2005
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